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What You Agree to When You Use n288

These legal terms set out the rules that apply to your account on n288, covering how we handle your data, what you can expect from us, and what we ask of you.

Account TermsPakistan EligibilityData HandlingJazzCash & Easypaisa Policy ContextYour Rights
n288 What You Agree to When You Use n288
POLICY CONTACT PATHS

Reach Us About Any Legal or Policy Matter

If you have a question about your rights under these terms, want to raise a dispute, or need to request your account data, our support team handles policy-related queries directly. You can reach us through live chat, email, or the in-account help centre. We aim to respond to legal and data requests within a reasonable period, and we will confirm receipt of your query in writing.

Live Chat Start a live chat session from your account dashboard for direct policy queries. A support agent will confirm your identity before discussing account or legal details.
Email Support Send legal or data-related requests to our support email address. Include your registered account number so we can locate your records and respond accurately.
Help Centre The in-account help centre holds written answers to common policy questions — account closure, data deletion requests, and how to flag a disputed transaction.
ACCOUNT SECURITY DETAIL

How We Protect Your Account and Handle Your Data

Your account data is stored with encryption in transit and at rest. We do not share your personal details or wallet information — including your JazzCash or Easypaisa account numbers — with third parties outside of what is required to process your transactions. You can request to view, correct or delete your stored data by contacting support through any of the channels listed on this page.

Data Retention

We keep account and transaction records for the period required by applicable policy. After that window, inactive account data is deleted unless you request otherwise in writing.

Cookie Policy

We use session cookies to keep you logged in and performance cookies to detect errors. No advertising cookies are placed without your consent via the cookie notice on your first visit.

Account Security

Every login triggers an OTP sent to your registered mobile number. You cannot disable this step. If you suspect unauthorised access, lock your account immediately from settings and contact support.

Data Change Requests

To update your name, mobile number or linked wallet details, submit a request via live chat with a valid identity document. Changes take effect within one working day of verification.

Common Questions About Your Rights and Our Policies

These are the questions we get most often about legal matters, account rights and data handling. If your question is not answered here, reach us through live chat or email and we will respond in writing.

Access depends on local law and is available only in regions where it is permitted. You are responsible for checking whether use is lawful in your location before opening an account.

We hold your registration details, account activity logs and transaction records including wallet deposits via JazzCash, Easypaisa or Raast. You can request a full copy through live chat or email.

Yes. Submit a deletion request through our support email with your account number and identity verification. We process confirmed deletion requests in line with our stated data retention timelines.

Your linked wallet numbers are used only to process deposits and withdrawals. We do not store full wallet credentials beyond what is needed for transaction matching and fraud prevention.

Raise any dispute through live chat or email with your account number and a clear description of the issue. We confirm receipt in writing and work through the matter using your transaction history.

We email your registered address before any change takes effect. If you disagree with updated terms, you may close your account. Changes never apply retroactively to already-processed transactions.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.